Do I need to plug in the desk, or is it battery-operated?
The desk needs to be plugged in using the power cord included in the package.
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Does the desk turn itself off automatically?
During everyday use, the desk does not need to be unplugged. However, in case of the desk not being used for several days, we recommend that you disconnect it for that period.
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Can water or other liquids come in contact with the desk?
Due to its intended use, the desk itself is spill resistant. However, it is important to pay attention that electric plugs and moving parts do NOT come in contact with liquids. For detailed description, please see the Instructions Manual (link)
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What is the load capacity of the desk?
Smart One has a maximum load capacity of 280 lbs (127 kgs) Phantom 1 has a maximum load capacity of 440 lbs (199 kgs)
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How much does the desk weigh?
The Smart One model weighs 154 lbs (69,8 kgs) The Phantom 1 model weighs 198 lbs (89,8 kgs)
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What materials are the Smart One and Phantom1 made of?
The base material of both models is wood, the desk legs however, are made of a mix of aluminum and wood. The tabletops of both Phantom1 and Smart one can be ordered to be made of wood or tempered glass.
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Can I sit on the desk while it’s in motion?
Intended use of the desk does not include a person standing or sitting on the desk while it’s in motion. Our company only provides warranty for malfunctions occurred during its intended use.
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Can I lift the desk by the tabletop (e.g. while moving it from one place to another)?
Yes, the desk is safe to be moved in such a manner.
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Do I need to assemble the desk?
To guarantee smooth transport and delivery, the desks are disassembled. However, only the legs and bracing need to be attached and secured to the top of the desk. Detailed instructions can be found in the Instructions Manual included with every desk. Should you have any questions regarding the [email protected]
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How can I get help if I have issues assembling the desk?
Should you have any problems with assembling the desk, our colleagues are happy to provide help with it. Please, email us at [email protected] , and we’ll get back to you within 24 hours!
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Can I control the desk manually or only using the mobile application?
All our desks are equipped with touch keys and push buttons allowing you to control certain functions manually, such as adjusting the height of the desk, muting or unmuting the loudspeakers and switching the glass/wooden surface heating on or off.
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What is the name of the mobile application, and where can I find it?
The name of our mobile application is Aitdesks. It is not available yet.
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Does Phantom1 and Smart One use the same application?
Yes, the Phantom1 and Smart One models use the same application. You can find the app both on Google Play and in the App Store.
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Can anyone else who has downloaded the application control my desk?
No, they cannot. Unless they know the password you set during the pairing of the desk and your phone, they will not be able to control your desk. For detailed pairing instructions please see the Instruction Manual
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How can I download the application needed to control the desk?
You can download the application from both Google Play and the App Store.
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If, for some reason, the mobile application is not working, can I still operate the desk?
Yes, the desk can still be operated manually. However, there are certain functions that are only available in the mobile application.
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What happens, if I used my phone to lock the desk and ran out of battery before I could unlock it? How do I unlock the desk?
In that case, contact our customer service and they will be able to help you.
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Do I need to pay to download the mobile application?
No, the application is completely free to download.
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When will I receive the desk that I ordered?
The campaign is scheduled to run for 30 days. Upon reaching the required number of backers, production and manufacturing will begin immediately and the desks are expected to be delivered within 4 months.
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Will I be able to apply for a refund if I don’t like the desk?
Yes, our “Return and Refund Policy” is based on EU legislation which is more stringent to consumer protection. We want to ensure this extended refund option for all our customers around the world. You will have the right to return purchases made online or through other types of distance selling within 14 days for a full refund. You can do so for any reason - even if you simply changed your mind. You will find more details on our website soon we update it, www.aitdesks.com
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Do you ship internationally?
Yes, we ship worldwide. For shipping fees, proceed to the checkout section.
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How much does shipping cost?
You can find detailed information regarding the shipping costs during checkout.
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How many people are required to assemble the desk?
Due to the heavy weight of the desks, we recommend that there are at least two people present both upon the delivery and during the assembly of the desks.
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How can I order accessories for my desk?
During the campaign period you can find all Ait accessories on our Indiegogo site. Should you like to order accessories after the campaign is finished, please visit our website at www.aitdesks.com
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Where can I order the essential oils for the aromatherapy diffuser?
During the campaign period you can find all Ait accessories on our Indiegogo site. Should you like to order accessories after the campaign is finished, please visit our website at www.aitdesks.com
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Can I use the aromatherapy diffuser with essential oils of other brands as well?
Warranty for malfunctions of the aromatherapy diffuser is only valid when using oils ordered from our company. You may use oils of other brands at your own risk.
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Do I need water to use the aromatherapy diffuser?
Yes, water is needed to operate the diffuser. For detailed information, please see the Instructions Manual.
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What can I use to clean the desk?
The desk can be cleaned and maintained with any general products used for cleaning wood or glass surfaces.
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Can you customize the desks' functions?
Yes, you can custom configure the function package most suitable to your needs during checkout.
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Can I choose a color not currently availabe here on Indiegogo?
During the campaign period, only the pre-set color choices are available for order.
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What is the warranty period for AIT desks?
AiT desks come with 3years of warranty.
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Is the built-in wireless charger only operational when the desk is plugged in?
Yes, the desk needs to be connected to a power source for the built-in charger to work.
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How does the "footrest" work? Is it more of a "leg rest?"
Physically it supports the calf but technically the foot is in relaxed position while using it
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What’s the rated wattage for the speakers?
It’s 60 Watt.
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Does the speaker/ aromatherapy diffuser/ wireless-charger etc. come with a warranty?
Yes we provide a warranty on all our parts.
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Where can I choose the add-ons for my desk?
Click ‘continue to payment’ after you customize the frame and the tabletop, and optional add-ons will appear on the bottom of the next page.
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On which side of the table is the power cable?
Power cables can be found on both legs of the desk.
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Do the desks come with EU/US electrical plugs?
We ship our desks with the electrical plugs used in the customer’s country of residence.
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Can monitor arms be clipped to the table, can it support their weight?
Yes, the desks are stable and solid enough to be used with any existing monitor arms or stands, including both the wooden and glass tabletop models.
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Can I change the color of the desktop/legs/decals individually?
If you purchase the ‘Ultimate Customization’ add-on, then our graphic designer will get in touch with you and you can choose any color you like for the tabletop, legs, and buttons separately.
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Does the wooden tabletop support wireless charging?
Yes, both our glass and wooden tabletops include the wireless charging feature.
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Can Bluetooth speakers and Ambient LED Lighting be added to the SmartOne with basic functions?
Unfortunately, the electronic components of our Smart One Basic package are different from other models, so Bluetooth speakers and the Ambient LED lighting is not supported in this model, neither can it be upgraded.
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Can I add two PC holders to my desk?
Yes, that is an option, just choose‘PC holder x 2x’ when you get to add-ons.
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Can I order wooden legs for the table?
Unfortunately we cannot offer wooden legs for the table, as it would make the structure less solid, more unstable. The legs are made of metal for safety reasons. However, you can choose the Ultimate Customization add-on during checkout, and we can personalize the legs to give the impression of wood.
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Can I order add-ons for my desk at a later date?
Currently we can only ship with the add-ons you purchased at the same time as ordering the desk. However, we are working on a modular design, so you may be able to buy add-ons at a later date as well.
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Why can't I see an image of the desk with the color combination I chose?
The configuration / product preview is not available on Indiegogo by default. But you can view images of all colors in our Storyboard. The multicolor desk is only available with the exact design that you can see on the storyboard, with the blue tabletop. In case you would like to customize the desk to better suit your needs, then you can purchase the ‘Ultimate Customization’ add-on.
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Do you only charge my card for payment at the end of the Indiegogo campaign?
No, your card will be charged immediately upon payment.
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Can I pay with PayPal?
Unfortunately, PayPal payment is unavailable.
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What are the shipping dimensions of the box my desk will arrive in?
- Smart One: 1800x800x150 mm or 70,9x31,5x5,9 inches
- Phantom 1: 2280x1160x5,9 mm or 89,8x45,7x5,9 inches In all cases, we ship the desks in two separate boxes. The above mentioned are the dimensions of the larger one of the two.
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How much money do you need to raise to ship the desks?
We have no such goal. Of course, the more the better, but we will ship every desk that has been ordered.
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Why are there two different prices for shipping for the SmartOne full pack?
By choosing the USD120 option your desk will ship in August, while the cheaper, USD59 option will only ship in September.
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What is your refund/return policy?
Our policy is based on EU legislation which is more stringent to consumer protection. We want to ensure this extended refund option for all our customers. You have the right to return purchases made online within 14 days for a full refund. You can do so for any reason - even if you simply changed your mind. We believe that AIT Smart Desks will win your liking (and the liking of all our customers), but we want to leave you the opportunity to have a refund if you are not satisfied.
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What are the dimensions of the PC holder and how much weight can it support?
W: 11.8” H: 23.6” D: 20.4”, 66lbs W: 300mm H:600mm D:520, 30kg
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Can this be placed flush against the wall? Are the legs angled?
Yes, the feet of the table are wider than the top and the chevron shaped legs, so in case you place it against the wall, only the feet will touch the wall, even when you change the height of the desk.
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Can I get an invoice with my orders?
Yes, we will be sending invoices for all orders once they ship.
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What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.